ePhase Networks LLC - Terms of Service(TOS)
Use of ePhase Networks LLC’s Service constitutes acceptance and agreement to ePhase Networks LLC’s AUP (Acceptable Use Policy) as well as ePhase Networks LLC’s TOS (Terms of Service). From herewith in this TOS, AUP, and SLA, the usage of “us”, “we”, “our”, “ours” shall constitute reference to ePhase Networks LLC, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of ePhase Networks LLC.
Acceptance of Contractual Agreement
1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by ePhase Networks LLC, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.
2. ePhase Networks LLC will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.
3. In connection with any Hosting Services, if Customer's actual bandwidth usage in any month exceeds allotted amount, specified in Customer's contract, Customer will pay ePhase Networks LLC any additional fees as specified in the Service Description within three (3) days of invoicing period. Any BW overage bill not paid within three (3) days of invoicing will be subject the server and services to suspension.
Payment:
Establishment of this service is contingent upon receipt of payment from Customer to ePhase Networks LLC. Subsequent payments are due on the anniversary date of the month for that month’s service, unless customer requests all monthly payments to be consolidated to one specific billing date. Any additional services relative to a primary hosting account, will be prorated to the primary hosting account’s monthly recurring billing date, along the following guidelines of prorating methodology: (total monthly fees/ 30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.
Payments and Fees:
Acceptable means of payment are credit card, paypal, and wire transfer. Paypal payments must be submitted to billing@ephasenetworks.com.com. Payments made by paypal will be reflected to the account within 24 business hours. Accounts paid by wire transfer must submit semi-annual payments for service. Payment is due on the defined monthly recurring billing date of each month. Credit cards that are declined for any reason are subject to a $10.00 declination fee. Service will be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a $200.00 reconnection charge. Accounts not paid by due date are subject to a $25 late fee. Accounts that are not collectable by ePhase Networks LLC will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than Fifty($50.00) nor more than One Hundred, Fifty($150.00)
Delinquent Accounts:
ePhase Networks LLC may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.
Delinquent Reseller Accounts:
Should your reseller account become delinquent, and payment not made to ePhase Networks LLC, resulting in a suspension of service you will have 48 hours to make restitution for the delinquent balance. Any account left unpaid after 48 hours of suspension and reseller not contacting the ePhase Networks LLC billing department to resolve the issue will allow for the reseller's client to be able to purchase the server directly, and assume financial responsibility from that point forward. The balance must be paid entirely by the client prior to lifting the service suspension. Resellers shall not hold ePhase Networks LLC responsible for failure to appropriately pay their invoices in a timely manor set forth in your original contracts.
Account Cancellation:
All requests for canceling any service / services must be made through the ePhase Networks LLC Support Area. It should be emailed/submitted in advance to avoid any charges made to your account. Any charges made to your account will not be refunded if a notice of cancelation was never submitted. Confirmation Receipt of cancellation will be sent within 72 hours of our normal cancellation department hours of 9AM to 5PM EST Monday - Friday. An account is not cancelled until a confirmation is sent.
Refunds and Disputes:
All payments to ePhase Networks LLC are nonrefundable. This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as chargebacks, in ePhase Networks LLC’s discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in immediate service interruption, and may result in reconnection fees to restore the desired service.
Use of ePhase Networks LLC’s Service constitutes acceptance and agreement to ePhase Networks LLC’s AUP (Acceptable Use Policy) as well as ePhase Networks LLC’s TOS (Terms of Service). From herewith in this TOS, AUP, and SLA, the usage of “us”, “we”, “our”, “ours” shall constitute reference to ePhase Networks LLC, the usage of “you”, “your”, “they”, “them” shall refer to client / customer of ePhase Networks LLC.
Acceptance of Contractual Agreement
1. Client agrees that by placing an order either by means of electronic ordering (web order form) or submitting a written contract, and receipt of such order by ePhase Networks LLC, that you are agreeing to our TOS, AUP, and SLA. No Modifications of said contract by customer is allowed.
2. ePhase Networks LLC will provide, and Customer will purchase and pay for, the Services, and service fees specified in the Order for the applicable Service Description. Customer acknowledges that the service, and service fees have been communicated to the customer, and that they are aware of all applicable charges as per contract, AUP, SLA, and TOS. Customer also understands that any promotional offers unless specified in contractual terms will not be applicable to their individual service.
3. In connection with any Hosting Services, if Customer's actual bandwidth usage in any month exceeds allotted amount, specified in Customer's contract, Customer will pay ePhase Networks LLC any additional fees as specified in the Service Description within three (3) days of invoicing period. Any BW overage bill not paid within three (3) days of invoicing will be subject the server and services to suspension.
Payment:
Establishment of this service is contingent upon receipt of payment from Customer to ePhase Networks LLC. Subsequent payments are due on the anniversary date of the month for that month’s service, unless customer requests all monthly payments to be consolidated to one specific billing date. Any additional services relative to a primary hosting account, will be prorated to the primary hosting account’s monthly recurring billing date, along the following guidelines of prorating methodology: (total monthly fees/ 30) * number of days to monthly recurring billing cycle. Any setup fees will be charged full setup fee pricing, and are applied at time of initial request of such services.
Payments and Fees:
Acceptable means of payment are credit card, paypal, and wire transfer. Paypal payments must be submitted to billing@ephasenetworks.com.com. Payments made by paypal will be reflected to the account within 24 business hours. Accounts paid by wire transfer must submit semi-annual payments for service. Payment is due on the defined monthly recurring billing date of each month. Credit cards that are declined for any reason are subject to a $10.00 declination fee. Service will be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a $200.00 reconnection charge. Accounts not paid by due date are subject to a $25 late fee. Accounts that are not collectable by ePhase Networks LLC will be turned over to an outside agency for collection. If your account is turned over for collection, you agree to pay the company a “Processing and Collection” Fee of not less than Fifty($50.00) nor more than One Hundred, Fifty($150.00)
Delinquent Accounts:
ePhase Networks LLC may temporarily deny service or terminate this Agreement upon failure of Customer to pay charges when due. Such termination or denial will not relieve Customer of responsibility for the payment of all accrued service fees, or any collection fees.
Delinquent Reseller Accounts:
Should your reseller account become delinquent, and payment not made to ePhase Networks LLC, resulting in a suspension of service you will have 48 hours to make restitution for the delinquent balance. Any account left unpaid after 48 hours of suspension and reseller not contacting the ePhase Networks LLC billing department to resolve the issue will allow for the reseller's client to be able to purchase the server directly, and assume financial responsibility from that point forward. The balance must be paid entirely by the client prior to lifting the service suspension. Resellers shall not hold ePhase Networks LLC responsible for failure to appropriately pay their invoices in a timely manor set forth in your original contracts.
Account Cancellation:
All requests for canceling any service / services must be made through the ePhase Networks LLC Support Area. It should be emailed/submitted in advance to avoid any charges made to your account. Any charges made to your account will not be refunded if a notice of cancelation was never submitted. Confirmation Receipt of cancellation will be sent within 72 hours of our normal cancellation department hours of 9AM to 5PM EST Monday - Friday. An account is not cancelled until a confirmation is sent.
Refunds and Disputes:
All payments to ePhase Networks LLC are nonrefundable. This includes any setup fees and monthly fees regardless of usage. All billing disputes must be reported within 30 days of the time the dispute occurred. Disputed charges to your credit card issuer, also known as chargebacks, in ePhase Networks LLC’s discretion which is valid, under the terms and conditions of our SLA, AUP, and TOS, will result in immediate service interruption, and may result in reconnection fees to restore the desired service.
